Review Details

I had brought my car in about 6 or 7 times from December 2023 to November 2024 and every single time I brought it in I had brought up the issue of it not starting properly. This issue was disregarded every time and I was told that���s because ���they only fix what they can see��� which means every time I said it was an issue, no one listened. When my car was found to have a bigger issue on Halloween 2024, I was told I would owe almost a thousand dollars to fix it and yet it was exhibiting the same issues it always had that brought it in many times before Halloween. I went back and forth with Dave on it and was not given much of an explanation on anything that was wrong and then just to be told it���s an issue with all chevy trailblazers and it would be covered. Seem like this is something you should really look into before you tell someone that they own that much money. I was responsible for paying $300 to get this fixed and I am sure that if it would have been fixed the first time I brought it in back in December of 2023, it would have been covered under my vehicles warranty. Once back in the spring/summer of this year, I had an issue that I brought the car in for and it was ���fixed��� just to pop back up on my dash again about an hour after picking it up and when I brought it back the next day to be fixed, it wasn���t even seen and it was ���fixed��� in the parking lot at the end of the day. There has been a lot that has been ongoing and I had an absolutely horrible experience with GM customer service. I went through probably a dozen different representative and two of them gave me wrong information, one about how to use GM rewards points and another got my hopes up that I could be entitled to more GM rewards points and potentially a monetary compensation and that was not an option in the end. I have not been listened to this entire time and everyone just wants to give the bare minimum effort to resolve these issues and won���t even hold the responsible parties accountable.